Customer Grievance Handling at Monkeymart

At Monkeymart, we are dedicated to addressing customer concerns promptly and fairly. If you experience any issues with a product or service purchased from our platform, we are here to assist you in resolving the matter.

What is a Grievance?
A grievance refers to any issue or concern you have regarding a product or service purchased from Monkeymart that you wish to resolve.

How to Address a Grievance:

1. Contact Us:

   • Visit the “Contact Us” section on our website.
   • Provide your basic details along with a description of the grievance.
   • Our customer support team will work on resolving your issue within 48 hours.

2. Escalation Process:

   • If your issue is not resolved or requires further attention, you can escalate your complaint to our designated Grievance Officer.

Grievance Officer Contact Information: Mr. Sahil

Grievance Redressal Mechanism:

1. Acknowledgment:

   • Within 48 hours of receiving your complaint, you will receive an acknowledgment via email, phone, or SMS.
   • A “Unique ID” will be provided to help you track the progress of your grievance.

2. Resolution:

   • Our Customer Care team and Grievance Officer will work diligently to resolve your grievance within the timelines prescribed by applicable laws.

3. Closure:

   • A grievance will be considered closed once you receive a resolution and the issue is fully addressed to your satisfaction.

For more details, please refer to our Terms of Use.

Contact Us for Support:
If you have any questions or need further assistance, please visit the “Contact Us” and “Help Center” sections on our website.