Cancellation Policy

At Monkeymart, you can cancel your order anytime before it has been dispatched. Once an order is shipped, however, it cannot be canceled.

The ability to cancel an order depends on the product category and the specific time window indicated for that product. Please refer to the product page or order confirmation page for the cancellation time frame.

If you wish to cancel an order after the specified time has passed, a cancellation fee may apply. The details provided on the product or order confirmation page will be considered final.

If we need to cancel an order due to unforeseen circumstances, we will issue a full refund for any prepaid orders.

Monkeymart reserves the right to accept or decline any cancellation request. We also reserve the right to adjust or waive cancellation fees and time windows as needed.

Replacement Policy

Monkeymart offers a replacement policy for products purchased through our store. Please note that the replacement terms may vary by product category. For specific replacement terms, refer to the policy detailed on each product page, as it takes precedence over our general policy.

Our replacement policy is divided into three sections. Please review each section carefully to understand the conditions under which a replacement will be granted:

Part 1: Eligibility for Replacement

If your item arrives damaged, defective, or differs from its description on the product detail page, or if it is missing parts or accessories, you are eligible for a free replacement. Claims must be made within 7 working days of delivery.

Part 2: Refund Policy

We do not offer refunds on purchased products. Replacements are available only if the product is not received in its original condition.

Part 3: Replacement Criteria

You may request a replacement for items that:

1. Arrived physically damaged
2. Arrived in a defective condition
3. Differ from the description provided
4. Have missing accessories

Note:
For any issues or complaints regarding your product, including cases where the product is damaged or defective upon arrival, we require video evidence. Please record a thorough, uncut video of the unboxing process to support your claim.

To request a replacement, please call us or contact us through our available communication channels.

Returns Policy

At Monkeymart, we offer a replacement-only policy for all products purchased from our store. Please review the following terms to understand how our replacement process works:

Eligibility for Replacement

1. Conditions for Replacement:

   • If your item arrives damaged, defective, or differs from the description on the product detail page, or if it is missing parts or accessories, you are eligible for a replacement.
   • Claims must be made within 7 working days of delivery.

2. Non-Refundable:

   • Please note that we do not offer refunds under any circumstances. Replacements are provided only if the product is not received in its original condition.

Replacement Criteria

You may request a replacement if:

1. The item is physically damaged upon arrival.
2. The item is defective.
3. The item differs from the description provided.
4. The item is missing accessories.

Procedure for Requesting a Replacement

1. Video Evidence Required:

   • To process your replacement request, you must provide video evidence of the issue. Record a complete, uncut video of the unboxing process, highlighting any damage or defects.

2. Contact Us:

   • To request a replacement, please call us or contact us through our available communication channels.

We appreciate your understanding and cooperation in adhering to our replacement policy.