Information on return eligibility, timelines and other terms & conditions for items purchased on Wayramart.in
Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.
Cancellation Policy
At Monkeymart, you can cancel your order anytime before it has been dispatched. Once an order is shipped, however, it cannot be canceled.
The ability to cancel an order depends on the product category and the specific time window indicated for that product. Please refer to the product page or order confirmation page for the cancellation time frame.
If you wish to cancel an order after the specified time has passed, a cancellation fee may apply. The details provided on the product or order confirmation page will be considered final.
If we need to cancel an order due to unforeseen circumstances, we will issue a full refund for any prepaid orders.
Monkeymart reserves the right to accept or decline any cancellation request. We also reserve the right to adjust or waive cancellation fees and time windows as needed.
Replacement Policy
Monkeymart offers a replacement policy for products purchased through our store. Please note that the replacement terms may vary by product category. For specific replacement terms, refer to the policy detailed on each product page, as it takes precedence over our general policy.
Our replacement policy is divided into three sections. Please review each section carefully to understand the conditions under which a replacement will be granted:
Part 1: Eligibility for Replacement
If your item arrives damaged, defective, or differs from its description on the product detail page, or if it is missing parts or accessories, you are eligible for a free replacement. Claims must be made within 7 working days of delivery.
Part 2: Refund Policy
We do not offer refunds on purchased products. Replacements are available only if the product is not received in its original condition.
Part 3: Replacement Criteria
You may request a replacement for items that:
Note:
For any issues or complaints regarding your product, including cases where the product is damaged or defective upon arrival, we require video evidence. Please record a thorough, uncut video of the unboxing process to support your claim.
To request a replacement, please call us or contact us through our available communication channels.
Returns Policy
At Monkeymart, we offer a replacement-only policy for all products purchased from our store. Please review the following terms to understand how our replacement process works:
Eligibility for Replacement
Conditions for Replacement:
Non-Refundable:
Replacement Criteria
You may request a replacement if:
Procedure for Requesting a Replacement
Video Evidence Required:
Contact Us:
We appreciate your understanding and cooperation in adhering to our replacement policy.