Delivery Charges

What are the delivery charges?

Delivery charges vary depending on your shipping location. For lower-value items, we may apply a nominal delivery fee to cover the higher shipping costs. You can view the delivery charges for each product in your order summary before checkout.

Why might the delivery date differ from the estimated X-Y business days?

Delivery dates may be extended due to factors such as holidays observed by our courier partners or non-working days like Sundays. We adjust the estimated delivery date accordingly to account for these factors.

What is the estimated delivery time?

We strive to process and ship items within the time frame specified on the product page. Delivery times are based on business days, excluding public holidays and Sundays. The delivery time depends on the following factors:

• Product availability
• Shipping destination

Are there any hidden costs?

There are no hidden charges when you shop with us. The price listed on the product page is the final price, including all costs. Any applicable delivery charges will be outlined according to our shipping policy. Please note that a convenience fee may apply to certain payment methods, such as Cash on Delivery (COD) orders.

Why do estimated delivery times vary for different products?

Estimated delivery times can vary depending on:

• Product availability
• Shipping destination
• The courier service in your area

For more accurate delivery estimates, enter your pin code on the product page.

What if a product does not ship to my area?

To check if a product can be delivered to your location, please enter your pin code on the product page. If the pin code is not provided until checkout, the pin code in your shipping address will be used. Delivery may be restricted due to legal limitations or the availability of reliable courier services in certain areas.

Why is the Cash on Delivery (CoD) option not available in my location?

The availability of the COD option depends on whether our courier partner can handle cash payments in your area. There may also be limits on the cash amount for COD transactions, which could be exceeded based on your order value. Please check your pin code on the product page to confirm COD availability.

How do I arrange a return pickup?

To initiate a return, please Contact Us. After your return request is received, we will provide you with instructions on how to proceed. If return pickup is available, we will arrange it; otherwise, you may need to use a third-party courier service for returns. Please note that return shipping costs will be your responsibility.

I received a delivery confirmation but did not receive my order. What should I do?

If you receive a delivery confirmation but have not received your order, please report the issue within 7 days of the confirmation date. We will investigate and assist you in resolving the issue.

What do the different product availability tags mean?

• In Stock: The item is available, and delivery time will depend on your location. For standard areas, delivery is usually 2-6 business days; for remote areas, it may take 1-2 weeks via registered post.

• Available: The item can be procured upon order. Delivery time will depend on procurement and shipping.

• Preorder/Forthcoming: Items can be pre-booked and will be shipped on the release date, reaching you within 2-6 business days.

• Out of Stock: The item is currently unavailable. Use the ‘Notify Me’ feature to be alerted when it is back in stock.

• Back In Stock Soon: The item is sold out but can be pre-ordered. Shipping will follow the provided timeline.

• Temporarily Unavailable: The item is out of stock but may be available soon. Use the ‘Notify Me’ feature for updates.

• Permanently Discontinued: The product is no longer available due to discontinuation.

• Out of Print: The product is no longer published and is permanently discontinued.

Does Monkeymart deliver internationally?

Currently, we only deliver within India. While you can make purchases from anywhere in the world using Indian-issued credit/debit cards, please ensure that the delivery address is within India.