Monkeymart Order Cancellation, Return & Refund Policy
Last Updated: February 2026
At Monkeymart, we want your shopping experience to be simple and convenient. This Order Cancellation, Return & Refund Policy explains the conditions under which you may cancel an order, return a product, request a replacement, or receive a refund for purchases made through Monkeymart.in.
Because Monkeymart offers a wide range of products, return and replacement eligibility may vary depending on the product, brand, seller, category, and applicable product-specific terms. Any special return or cancellation conditions displayed on the product page, checkout page, or order confirmation will apply to that particular order.
1. Order Cancellation Policy
Customers may request cancellation of an order before the order has been dispatched or handed over to the shipping/courier partner.
Once an order has been dispatched or is out for delivery, cancellation may no longer be possible through the website.
If cancellation is no longer possible, the customer may refuse delivery at the time of delivery, where permitted by the applicable courier and order conditions.
Cancellation Window
The cancellation period may vary depending on the product and order status.
The applicable cancellation period, where different from the standard policy, may be displayed on the relevant product page, checkout page, or order confirmation.
Monkeymart reserves the right to restrict or disable cancellation for certain products or orders where cancellation is not operationally possible.
Cancellation of Prepaid Orders
If a prepaid order is successfully cancelled before dispatch, the eligible refund will generally be initiated to the original payment method or through another appropriate refund method.
The time required for the refund to appear in your bank account, card, UPI account, or other payment method may depend on the payment gateway or financial institution.
Cancellation by Monkeymart
Monkeymart may cancel an order in circumstances including, but not limited to:
Product being unavailable or out of stock
Incorrect product or pricing information
Technical errors on the website
Suspected fraudulent or unauthorized transactions
Delivery restrictions or serviceability issues
Failure to verify required information
Unforeseen operational or logistical circumstances
Violation of applicable terms and conditions
If Monkeymart cancels a prepaid order, an eligible refund for the cancelled order will be initiated.
2. Return Policy
Monkeymart accepts returns for eligible products purchased through Monkeymart.in, subject to the applicable product category, brand terms, seller conditions, and return window.
Unless a different return period is specifically mentioned on the product page or order information, eligible products may generally be returned within 7 days from the date of delivery.
Not all products are eligible for return. Customers should carefully review the return information displayed on the relevant product page before placing an order.
3. Return Eligibility
To qualify for a return, the product should generally meet the following conditions:
The product should be unused and in saleable condition.
The product should not be damaged, altered, or tampered with by the customer.
The original packaging should be retained wherever applicable.
All accessories, manuals, warranty cards, labels, tags, and other items supplied with the product should be returned.
The product should be returned within the applicable return period.
The product should match the product originally delivered to the customer.
Any serial number, IMEI number, barcode, or other identifying information should remain intact, where applicable.
Monkeymart may inspect returned products before approving a return, replacement, or refund.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is:
Damaged during transit
Defective or not functioning properly
Different from the product ordered
Missing essential accessories or components
Delivered in an incorrect quantity
please contact Monkeymart customer support as soon as possible and within the applicable return period.
Depending on the product and circumstances, Monkeymart may offer:
Replacement
Repair or service
Refund
Return and replacement
Other appropriate resolution
The available resolution may vary by product category, brand warranty, availability, and the nature of the issue.
Customers may be requested to provide photographs, videos, packaging details, serial numbers, or other information to help us investigate the issue.
5. Product Inspection and Troubleshooting
For certain electronic, electrical, appliance, technical, or installation-based products, Monkeymart or the relevant brand/manufacturer may require troubleshooting or inspection before approving a return, replacement, or refund.
Where appropriate, we may:
Provide online troubleshooting assistance
Connect you with the brand’s customer support
Arrange inspection by a technician
Direct you to an authorized service center
Arrange a pickup for inspection or return
If a reported defect cannot be verified, the product may be referred to the applicable brand or authorized service center for further evaluation.
6. Installation Products
For products requiring professional installation, return eligibility may depend on the product being installed by the manufacturer, brand, or authorized service personnel where such installation is required by the applicable product terms.
Customers should not independently install, modify, dismantle, or alter products where doing so may affect warranty or return eligibility.
7. Replacement Policy
Where a product is confirmed to be defective, damaged, or incorrectly delivered, Monkeymart may provide a replacement subject to product availability and applicable terms.
A replacement may not be possible if:
The product is unavailable
The product has been discontinued
The issue is not covered under the applicable return policy
The product shows customer-caused damage or misuse
The applicable brand warranty requires service-center resolution
Where replacement is unavailable, Monkeymart may provide another appropriate resolution, including an eligible refund.
Unless otherwise specified on the product page, Monkeymart may limit replacement requests to one replacement per order/product.
8. Return Conditions for Mobile Phones, Laptops, Tablets and Similar Devices
Before returning a mobile phone, laptop, tablet, smartwatch, or similar electronic device, customers should:
Remove personal data from the device
Sign out of all personal accounts
Disable screen locks and passwords where applicable
Remove Google, Apple/iCloud, Microsoft, or other account locks
Remove SIM cards and memory cards
Back up any personal data
Restore the device to factory settings where appropriate
Monkeymart is not responsible for personal data left on a returned device.
For Apple products, customers should ensure that Find My / Activation Lock is disabled. For Android devices, Google account or other factory-reset protection should be removed where applicable.
Failure to remove an account lock may delay or prevent processing of the return.
9. Products That May Not Be Returnable
Certain products may not be eligible for return due to hygiene, safety, consumable, customization, licensing, or other reasons.
Examples may include:
Personal care and hygiene products
Sanitary products
Cosmetics and beauty products
Certain health-related products
Food and consumable products
Opened software or digital products
Customized or personalized products
Products with activated licenses or subscriptions
Certain electronics or accessories
Products specifically identified as non-returnable
This list is not exhaustive.
Where applicable, the product page will specify whether a product is non-returnable or subject to special return conditions.
10. No Questions Asked Returns
Certain products may be offered under a “No Questions Asked” return option.
Where this option is specifically displayed on the product page, eligible customers may request a return within the stated return period, subject to the conditions mentioned on that product page.
The product must generally be returned in its original condition, with applicable packaging, accessories, manuals, tags, and other supplied items.
The “No Questions Asked” return option does not automatically apply to every product sold through Monkeymart.
11. Return Request Process
To request a return, customers should:
Log in to their Monkeymart account, where applicable.
Open the relevant order.
Select the applicable return or support option, if available.
Select the reason for the return.
Provide the requested information, photographs, videos, or other evidence where required.
Submit the return request.
Follow the instructions provided by Monkeymart regarding pickup or return shipment.
If online return functionality is not available for a particular product, customers may contact Monkeymart customer support.
Monkeymart may review the request before approving a return or arranging a pickup.
12. Return Pickup
Where return pickup is available, Monkeymart or its logistics partner may arrange collection of the product from the delivery address.
Pickup availability may depend on:
Customer location
Product category
Courier serviceability
Product size or weight
Brand or seller requirements
Reason for return
If pickup is not available, the customer may be provided with alternative return instructions.
13. Return Inspection
Returned products may be inspected after they are received by Monkeymart, the seller, brand, or authorized service provider.
The inspection may verify:
Product condition
Physical damage
Signs of use
Accessories and original contents
Serial number or product identification
Packaging
Reported defect or issue
Whether the returned product matches the product originally delivered
A return, replacement, or refund may be declined if the product does not satisfy the applicable return conditions.
14. Refund Policy
If a refund is approved, Monkeymart will generally initiate the refund after the returned product has been received and, where applicable, inspected and approved.
Refunds may generally be processed within 5–7 business days after approval, although the actual time taken for the funds to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.
Refunds may be issued to:
The original payment method; or
Another appropriate method, where permitted or required.
For cash-on-delivery orders, additional information may be required to process an eligible refund.
15. Shipping and Return Charges
The treatment of shipping and return charges may depend on the reason for the return and the applicable product terms.
Where a product is returned because it is defective, damaged, incorrectly delivered, or otherwise eligible for a seller-supported return, Monkeymart may provide return pickup or otherwise handle applicable return logistics as appropriate.
Where a return is made for a reason covered by a customer-initiated return policy, applicable shipping, pickup, restocking, or other charges may apply if disclosed on the relevant product or checkout page.
16. Refund for Cancelled Orders
For eligible prepaid orders that are successfully cancelled before dispatch, Monkeymart will initiate the applicable refund after cancellation is confirmed.
If an order contains multiple products and only part of the order is cancelled, the refund will generally correspond to the cancelled item(s), subject to applicable charges and terms.
17. Orders Refused at Delivery
If a customer refuses to accept an order at the time of delivery, the order may be returned to Monkeymart or the relevant seller.
Refusal of delivery does not necessarily mean that a refund will be automatically issued. The order may be reviewed according to the applicable cancellation, return, shipping, and refund terms.
For prepaid orders, any eligible refund will be processed after the returned shipment is received and the applicable checks are completed.
18. Warranty Claims
Some products may be covered by a manufacturer’s or brand’s warranty.
A manufacturer’s warranty is separate from Monkeymart’s return policy and may continue to apply after the applicable return period has expired.
For products outside the Monkeymart return window but covered by a manufacturer’s warranty, customers may be directed to the relevant manufacturer or authorized service center.
19. Fraudulent or Abusive Return Requests
Monkeymart reserves the right to investigate unusual, fraudulent, abusive, or repeated return requests.
We may restrict, suspend, or refuse return, replacement, refund, or account services where there is reasonable evidence of misuse, fraud, tampering, product substitution, false claims, or violation of our applicable terms and policies.
20. Policy Changes
Monkeymart may modify, update, or revise this Cancellation, Return & Refund Policy from time to time to reflect changes in our business operations, products, services, technology, logistics arrangements, or applicable laws and regulations.
The latest version will be published on Monkeymart.in.
The policy applicable to an order will generally be determined by the terms displayed for that product and order at the relevant time, subject to applicable law.
21. Contact Us
If you have questions regarding an order cancellation, return, replacement, or refund, please contact Monkeymart through the customer support/contact options available on Monkeymart.in.
